Proactive Cleaners

Melbourne’s Trusted Flood Damage Restoration

Ready To Help

Experience Melbourne’s premier restoration

Flood & Water Damage Restoration in Melbourne

Commercial & Residential — 24/7 Emergency Response

Are you facing water damage, flooding or urgent property restoration in Melbourne? At Proactive Cleaners, we specialise in professional flood and water damage restoration services. With over 15 years’ experience, more than 50 expert staff and 250+ satisfied clients, we’re ready to restore your property fast, efficiently and safely.

24/7 Emergency Flood & Water Damage Restoration

When disaster strikes, Proactive Cleaners responds fast. Our certified team is available 24/7 for emergency water damage restoration, flood cleanup, and water extraction. We act immediately to minimise property damage and restore safety, saving you time, cost, and stress.

Services

Water Damage Restoration Services

Emergency Water Damage Restoration (24/7 Response)

Fast 24/7 emergency response for flood or water damage. Our certified team assess, extracts, and restores your property immediately.

Water Extraction & Removal

Quick and professional water extraction service using advanced pumps to remove standing water and minimise structural damage.

Structural Drying & Dehumidification

We use industrial dryers and dehumidifiers to eliminate hidden moisture, preventing mould growth and further property damage.

Flood Damage Cleanup & Restoration

Complete flood restoration service, including debris removal, deep cleaning, disinfection, and full property restoration for homes and businesses.

Carpet Drying & Floor Restoration

Expert flooded carpet drying and floor restoration services to save your carpets, timber, and underlay from water damage.

Water Damage Repair & Property Restoration

From minor fixes to major rebuilds, we repair walls, floors, and structures to fully restore your water-damaged property.

Time and Money

Why Acting Fast Saves Time and Money

Water damage is deceptive: the longer it sits, the worse the consequences become. Hidden moisture leads to :

By choosing a responsive team like ours, you get the benefit of swift flood damage cleanup and water damage restoration, giving you a smoother, less costly restoration process.

What We Offer

What You’re Likely Facing

Water damage and flooding can escalate quickly. Whether from a burst pipe, storm flood, drain backup or roof leak, the hidden damage is often more severe than what you see. From our research, leading restoration providers emphasise these common issues:

Standing or soaked water in floors, walls, ceilings or under carpets.

Hidden moisture behind walls, under sub-flooring or in cavities, leading to structural decay or mould growth.

Contamination risk (grey/black water) if the water source is unclear or has been standing too long.

Insurance complications, downtime for business, and the need for fast, documented restoration.

Choose

Why Choose Us

ISO-certified company - ensuring high quality standards and reliability.

Over 15+ years of experience in the restoration industry serving Melbourne and nearby suburbs.

50+ experienced technicians equipped with industrial-grade drying and water extraction gear.

Available 24/7 emergency service - because water damage doesn’t wait for business hours.

Over 250+ clients served with documented results, good reviews and fully tracked restoration processes.

Full end-to-end service: from emergency water removal, extraction, drying, sanitising, to repair and restoration.

Water Damage Restoration – Repair Services

Need Emergency Flood or Water Damage Help?

Every minute counts after a flood or water leak. Don’t wait — call the experts at Proactive Cleaners for immediate response, water extraction, and property restoration. Our 24/7 team is always ready to protect your home or business. Get Fast, Reliable & Certified Emergency Restoration Service Today!

03 90703900

Process

Our Restoration Process – Simple and Transparent

Here’s how we handle your flood damage cleanup or emergency water damage restoration :

1. Immediate Response & Assessment : You call us and we dispatch our team (we aim to be on-site quickly). We perform a full inspection to identify the water source (flood, burst pipe, storm infiltration, etc.), classify the damage, and check for hidden moisture.We document everything (photos, moisture meter readings, and thermal imaging) to support insurance claims.
2. Water Extraction & Emergency Water Removal We remove standing water with high-capacity pumps and vacuum extraction. We move contents out of harm’s way, protect salvageable items. We begin structural drying: carpets lifted, sub-floors exposed, heavy-duty dehumidifiers and air-movers deployed. We treat for sanitation if required (especially if contaminated water).
3. Drying, Sanitising & MonitoringWe continue drying until moisture levels reach acceptable industry thresholds. Use thermal imaging/moisture meters to detect hidden dampness. We apply sanitation treatments, mould prevention if needed. We communicate progress to you: you always know what’s happening.
4. Repair & Restoration : Once drying is complete, we repair damage: carpets, flooring, walls, ceilings, cabinetry, and structural fix-ups. We ensure the property is returned to a dry, safe, usable condition. Final inspection and sign-off before handover.
5. Insurance & Client SupportWe can provide documented reports for your insurer. We guide you through the process, answer questions and make the emergency restoration as seamless as possible. Our aim: minimise disruption, reduce secondary damage (which tends to multiply cost/time) and get you back to normal.

Our Client Stories

Client Testimonials

Water & Flood Restoration Melbourne Reviews

      
   Proactive Cleaners
   155 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Charlotte Fraser 
 
 
 
 Trustindex verifies that the original source of the review is Google. After a rocky start we ended up with the most amazing cleaner Caroline we couldn't have asked for better members are saying the gym has never been so clean Rai has been the reason I stayed with the contract and Proactive cleaners.
  
 
      Posted on Google  
   
   Sarah Fawibe 
 
 
 
 Trustindex verifies that the original source of the review is Google. What a fantastic company and team.
From my initial query that was handled by Rai until the job was finished everyone was so professional, empathetic and all round great to work with.

The team came to clear out a lot of household waste and junk that has built up in my property over the last 20 odd years and they tackled this head on (and in the heatwave) with no complaints. They continued to check in to ensure they didnt throw away any important documents and they even found very old photo albums and put them to one side for me.

I would recommend proactive to everyone and anyone and I'm even ready to have them come back and fix up my paint in the house.

Thank you Proactive :)
  
 
      Posted on Google  
   
   Vix Sagoo 
 
 
 
 Trustindex verifies that the original source of the review is Google. Avoid at All Costs – Completely Unreliable and Unprofessional

I had an absolutely dreadful experience with Proactive Cleaners, and I feel compelled to warn others before they make the same mistake. This company is anything but “proactive” — in fact, they were consistently late, disorganized, and made up excuse after excuse to cover their complete lack of professionalism.

We hired Proactive Cleaners for a property clearance job between tenancies. The scope of work was made very clear: remove 4 large sofas, lift and dispose of approx. 75m² of carpet, and take away some loose materials and general rubbish. We even provided photographs to avoid any ambiguity.

We were told a team would arrive at the property on Sunday 24th August at 9:00 AM. We arrived at 8:30 AM to be ready for them. By 9:15 AM — still no sign of them. We started calling the office. After several attempts, we were told at 9:45 AM the team was “30 minutes away” due to traffic.

Let’s be clear — this was Sunday morning of a bank holiday weekend. Roads were empty. “Traffic” was just the first of many lies.

Fast-forward to 11:15 AM — still no one had arrived. After 8–10 phone calls, we were told the vehicle had a “hazard onboard” and that was delaying them. Moments later, the excuse changed again: now the “team had called in sick.” That’s three completely different stories within two hours.

Eventually, we were offered a refund, but as we needed the work done urgently, we agreed to reschedule for Tuesday 26th August at 4:00 PM.

This is where it gets even more farcical.

We arrived at the property at 3:45 PM and were pleasantly surprised to see a single team member already there. But our relief quickly vanished — he had no idea what he was supposed to do. After showing him around, he admitted he couldn’t handle the job alone and immediately called for backup.

Then I received yet another call from Jade at Proactive Cleaners, this time claiming the job was underestimated — and that removing glued-down carpets would cost extra. I reminded her that we had explicitly stated in our original messages that the carpets (75m²) were to be lifted and removed, and at no point did their team inspect how they were fixed to the floor.

To be clear: I was standing right next to the worker. He never checked the carpets. More lies. (Later that week the carpets were removed by one man another company in an hour)

At that point, we’d had enough. We told Jade to cancel the job and send the team home. The constant shifting of blame, changing stories, and sheer incompetence was beyond frustrating — it was insulting.

This company failed to deliver on every single aspect of what they promised:

They were late (by hours).

They sent an understaffed and uninformed team.

They changed their excuses constantly (traffic, hazards, sick team, etc.).

They tried to charge extra for work we had already discussed and agreed upon.

They wasted our time, twice.

Bottom line: This was an unprofessional, poorly run, and completely unreliable experience from start to finish. Do not be lured by their low prices — the stress, wasted time, and frustration are not worth it. There are many better and more honest companies out there.

Avoid Proactive Cleaners at all costs.

Update 11.12.25

No one from Proactive enough to get in touch other than the reply to the Google review advert.
  
 
      Posted on Google  
   
   Sian Crucefix 
 
 
 
 Trustindex verifies that the original source of the review is Google. Happy to share a very positive review for Rai M, who guided me through the quote process over the phone. Rai provided me with all the information I needed. She also followed up later in the day on a payment query to put my mind at ease. Her customer service has been truly excellent. In an age of automation, this is very appreciated.
  
 
      Posted on Google  
   
   areeba kayani 
 
 
 
 Trustindex verifies that the original source of the review is Google. It was a great company all staff was kind and friendly.. they cleaned everything very nicely everything was spotless..

I would definitely contect them again for such a good service..

I would highly recommend this company to anyone that would like to have there tenancy cleaning the best way to be done and nicely..
  
 
      Posted on Google  
   
   lilian souza 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great service
  
 
      Posted on Google  
   
   Lilian Rosa de Souza 
 
 
 
 Trustindex verifies that the original source of the review is Google. Amazing service
  
 
      Posted on Google  
   
   Muhammad Faheem 
 
 
 
 Trustindex verifies that the original source of the review is Google. That is fantastic job done by people it has alots works on carpet so now it looks new thanks
  
 
      Posted on Google  
   
   Vennila Ayacouty 
 
 
 
 Trustindex verifies that the original source of the review is Google. The job was done amazing, couldn’t ask for for better. The workers were also very polite and accommodating will definitely be reaching out again !!!
  
 
      Posted on Google  
   
   Helen Stokes 
 
 
 
 Trustindex verifies that the original source of the review is Google. The house looks good as new again. The team always go a fantastic job and are friendly. I am always pleased with the results after I have had Tuesday and her team in.

Informed Cleaning Choices

Frequently Asked Questions

How much does it cost to restore water damage?

The cost of water damage restoration depends on the extent of the damage, the affected area size, and the required repairs. On average, minor water damage cleanup may start from $250–$500, while larger restoration projects can range between $1,000–$5,000+. We provide free onsite assessments and transparent quotes before any work begins.

Can water damage be repaired?

Yes, absolutely. With professional water damage repair, most structures and materials can be restored. Our technicians assess the affected areas, extract water, dry, and repair flooring, walls, and carpets to restore your property safely and efficiently.

What is the difference between restoration and remediation of water?

Water restoration focuses on returning your property to its original condition, involving cleaning, drying, and repairing any damage. Water remediation is the process of stopping further water spread and removing moisture or contaminants. Both are crucial steps in a complete recovery.

Why is water damage so expensive?

Water damage restoration can be costly because it involves specialised equipment, skilled technicians, structural repairs, and mould prevention. The longer water sits, the deeper it seeps, increasing labour time, materials, and risk. Acting quickly reduces costs and the severity of damage.

How to clean up after flood damage?

First, ensure safety by switching off the power and avoiding standing water. Remove valuables, document damage for insurance, and call a professional flood restoration team. Experts will extract water, dry structures, sanitise affected areas, and perform repairs.

Who to call to clean up a flood?

Contact a certified flood restoration company, such as Proactive Cleaners. We’re available 24/7 for flood cleanup, emergency water extraction, and property restoration. Our ISO-certified team arrives quickly with industrial drying and sanitising equipment.

How long does water damage take to dry out?

Drying time depends on how much water was absorbed and the property’s structure. On average, it takes 24 to 72 hours for most areas to dry using industrial dehumidifiers and air movers. Deep structural drying may take up to a week for severe damage.